Dear RFA clients, we join Canadians across the country in expressing our concern for those directly impacted by COVID-19. We understand that some borrowers may be experiencing financial hardship and we're committed to working with them through these difficult times.
RFA will provide on a case-by-case basis flexible solutions to help borrowers manage through their specific challenges. Support will include up to a six-month payment deferral for mortgages managed on a month-to-month basis. Individual Canadians or business-for-self owners facing hardship are encouraged to contact their RFA Bank service representative directly to discuss options that could be available to them. RFA will monitor evolving economic conditions and consider other measures if necessary.
Borrowers facing financial hardship due to COVID-19 can contact us at 1.833.228.5697 to discuss options to improve their cash flow over the short-term by reviewing their payment obligations. Due to high call volumes, wait times may be longer than usual. We appreciate your patience.